Privacy Policy

This Privacy Policy describes how Heritage Homes & Ranches, LLC ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit or interact with our website at heritagehomesandranches.com (the "Site").

1. Information We Collect

We may collect the following categories of personal information:

  • Contact and identity information: name, email address, phone number, mailing address, and other details you provide through forms or communications with us.
  • Property and inquiry information: properties you inquire about, search criteria, preferred locations, budget, timeline, and related preferences.
  • Technical and usage information: IP address, browser type, device information, pages visited, referring website, visit dates and times, and interactions with the Site, where collected through cookies or similar technologies.
  • Communication information: records of emails, texts, calls, or other messages exchanged with us.

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries and provide real estate services.
  • Manage leads and client relationships.
  • Send relevant property information, market updates, and follow-up communications, subject to applicable consent requirements.
  • Improve the Site and our services.
  • Comply with legal obligations.
  • Prevent fraud and protect security.

3. Follow Up Boss and Client Management

We use Follow Up Boss, a customer relationship management platform for real estate professionals, to store, organize, and manage leads and client communications.

Information submitted through our Site may be transferred to Follow Up Boss, including your name, email address, phone number, property interests, and messages. Depending on the features and integrations enabled, website activity and contact updates may also be exchanged between our Site, Follow Up Boss, and related business systems.

We use these tools to manage inquiries, assign agents, organize follow-up, and provide requested services.

4. Sharing of Information

We may share personal information in the following circumstances:

  • With service providers that help operate our business, such as website hosting, client management, analytics, and email or text-message delivery providers.
  • With agents or team members within our company who need the information to respond to your inquiry or provide services.
  • When required by law or legal process, or to protect rights, safety, or property.
  • In connection with a business transfer, subject to applicable privacy obligations.

We do not sell your personal information or phone numbers. We do not share personal information with third parties for their own independent marketing or promotional purposes.

Mobile information, text-message opt-in data, and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers that help deliver the messaging service, solely for that purpose.

5. SMS / Text Messaging

If you opt in to receive text messages, Heritage Homes & Ranches may send messages about your real estate inquiry, appointment confirmations, reminders, property updates, or important changes.

Message frequency may vary. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any property or service.

You may opt out at any time by replying STOP. After you opt out, you will receive a confirmation message and will no longer receive messages from the program. For assistance, reply HELP or contact us using the information below.

6. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to understand how visitors use the Site, remember preferences, and improve performance. Depending on the tools enabled, this may include tracking associated with our client management platform.

You can manage cookies through your browser settings. Disabling cookies may affect some Site features.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable exceptions. You may also have rights to opt out of certain uses of personal information.

To make a privacy request, contact us using the details below. We will respond as required by applicable law.

You may unsubscribe from marketing emails using the unsubscribe link in those emails. To stop text messages, reply STOP.

9. Children's Privacy

Our Site is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

10. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Heritage Homes & Ranches, LLC
PO Box 311227
New Braunfels, TX 78131
Email: buywithrhondak@gmail.com
Phone: (830) 708-3804

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. We will provide any additional notice or obtain consent where required by applicable law.